FAQ

 

Shipping Policy: At Desert Sol Soapery we take pride in carefully packaging each order, so it arrives safely.

  • Processing Time: Orders typically ship within 3-5 business days. During busy seasons, like holidays or markets, shipping may take slightly longer.
  • Shipping Method: We ship via USPS. All orders include tracking information so you can monitor your package.
  • USPS Shipping Delays: Desert Sol Soapery is not responsible for any shipping delays once the packages have been handed off to the USPS. However, every effort will be made to assist in resolving the delay.
  • Packaging: All products are packages with care to ensure they arrive in perfect condition.
  • Shipping Insurance: All packages are fully insured for loss or damage. However, a loss of package due to incorrect shipping information provided by the customer is not covered. In the event an incorrect shipping address is provided, once the item has been returned to Desert Sol Soapery, it will only be reshipped once the shipping has been paid in full by again by the customer. 
  • Incorrect Shipping Address: Please ensure that a correct shipping address is provided. The leading cause of items being returned or lost is due to an insufficient or incorrect address provided by the customer.
  • Local Pickup: Depending on the season. local pickup may be available at markets or pop-up events. If you'd like to pick-up your order locally, please contact us to see if it is possible and to make arrangements.

Return Policy: Due to the personal nature of soaps and other bath and body products, we do not accept returns or exchanges. However, your satisfaction is important to us. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your package and we will work with you to resolve the issue.

Handcrafted Products: Due to the nature of handcrafted products, not all products will look exactly as they appear on the product page but they should be recognizably similar in nature. If there are problems with an order, please contact Desert Sol Soapery and a fair resolution to the problem will be sought in earnest.

Allergy Warnings: Artisanal soaps and other body care products contain a variety of ingredients which may trigger allergic reactions in some individuals. It is advisable for consumers to carefully read ingredient labels and consult with a healthcare professional if they have known sensitivities. If irritation is experienced, please discontinue use immediately and consult a physician. If there are specific questions regarding any ingredients, please contact Desert Sol Soapery for more information.

IFRA Guidelines: In accordance with the International Fragrance Association (IFRA) guidelines, the use of fragrance and essential oils in soap products must adhere to established safety standards. These guidelines are designed to ensure that the concentrations of various fragrance components remain within safe limits, thereby minimizing the risk of adverse reactions. All Desert Sol Soapery products are in compliance with these standards.

General Product Warnings: Consumers should be informed that Desert Sol Soapery's artisanal soaps and body care products and are for external use only and should be kept out of reach of children. Additionally, individuals with specific skin conditions should consult a dermatologist before using any bath and body products.